Dear SHARE:
We are excited to let you know that we anticipate a Fall ‘21 launch of the new HR ServiceNow system that has been in development for the past year and a half. You will experience a more modern system that we are calling the HR Service Hub.
With a new look and feel and a landing page similar to Google, the HR Service Hub will be much more intuitive to navigate and simple to use. There will be less required information and data entry to open a case (ticket) and it gives you more information about the status and work going on in the background of open cases. Department personnel who are appropriate for the new “Department Access User” role will automatically be able to view all cases for their approved departments, along with the work notes in those cases. This should increase both the efficiency and transparency of HR service delivery. Here is a Fast Facts for Campus 1-pager on our HR Service Hub project website. More Fast Facts will be developed as the project progresses over the next several months.
We are extending the deadline and easing the process of nominating SHARE staff for Star Awards. Please use this new form to nominate a SHARE staff member that has done an extraordinary job of serving you and/or your department/unit. The new deadline is May 15, 2021.
Warmly,
Teal and Max